Look at your budget and decide whether you can book a lounge. We are working hard to ensure any disruption is kept to a minimum and thank our passengers for their continued patience. I have tried to get in touch with Manchester airport using the email link on the autism booklet and also the telephone number. Or perhaps take a comfort item that your child is attached to, a soft toy, blanket or similar. We have many different passengers who pass through Manchester Airport, all with different needs, and this booklet is just one of the ways they can help people with Autism. But they claim queue times are minimal.
Passengers do not need to book scooters in advance. Our respondents agreed on several points that would make their journeys a lot simpler! This facility is secured by a key code lock to prevent malicious damage. If you do find you are feeling any discomfort during your journey or would prefer extra assistance, head to one of our Assistance desks where one of our colleagues will be happy to help. Southend Airport Help at the airport: Key staff at Southend Airport have received specialist training to help ensure passengers with hidden disabilities can pass through the terminal with as little stress as possible. Wishing you all the best with your next trip, we hope your son has a much more enjoyable experience this time! If you require any support please specify on the Hidden Disabilities Passport. Our professional representative will meet and greet you at the flight gate and assist you till the terminal exit.
Why not try searching for a different type of childcare eg. Some older guides exist online, but these are out of date. If you go to you can see the stories and also get a taster page from each title. You can then show the Passport to staff at the security boarding card check point. London City Airport You can contact the airport in advance and arrange for someone to greet you at the airport and walk you through to departures. This becomes even more problematic during the peak seasons of travel in particular the school holidays when there is a increased level of passengers trying to get through security.
You can tell us about your experience by completing a short survey using the following link. If you need to take liquid medication in your hand luggage, this will be screened using specific equipment. Please ask any member of staff in the area who will be able to assist. You can request assistance from these and also sit down whilst you wait. Lanyards: Sunflower Lanyards can be obtained at all terminals — speak to the information desks — and provide wearers and companions access to family and priority lanes at security. If assistance is required on your flight, remember to contact your airline or tour operator a minimum of 48 hours in advance of your trip to ensure that you will have the right access provisions in place.
Belfast International Airport: Help at the airport: Familiarisation visits to the airport will be considered. We are happy to provide you a lanyard if you travel through Heathrow. You can pick up one of the lanyards from the Information Desk at the Terminal building. Continue reading to discover more about what our survey respondents said. Some staff are very understanding but others not so. Your privacy: You have the right to withdraw your consent at any time.
The implementation of this service has made getting around the Terminals much easier for disabled passengers. Things to watch out for If have done your research and have decided to go abroad with your child, our survey respondents gave us some ideas of the things at airports that caused an issue. Lanyards: If you have a hidden disability, or are travelling with someone who has, Southend Airport can provide a discreet blue wristband to alert staff that additional support might be required. All advise that you pre-book assistance with your airline or tour operator 48 hours in advance. Using these services was a life saver and a stress saver. This lets airport staff know that your child is on the autism spectrum so they are able to make adjustments, including being able to fast-track queues and avoid lengthy waiting times.
The staff obviously knew what they were for and helped us immensely during the security checks. What kind of working hours are you entitled to request? A maximum of 9 passes can be purchased per booking. We only encountered one issue with this, at Heathrow. We will work with our partners to address any gaps in childcare that we are made aware of. The airport is currently working with the Wirral Autistic Society to train key personnel to recognise and assist passengers using the airport.
Is there another way to contact someone? This is not helpful at all but unfortunately something a lot of our survey respondents had to deal with, especially when skipping queues and so on. When we attempted to look at the Manchester Terminal 1 video on an iPad a video error occurred and it would not play. Liverpool Airport Guides are available and you can pick up a voucher to show to staff. You should be able to get access to Special Assistance at the airport, which will help you fast track through queues. Contact the Airport Ambassadors on to organise an escorted visit. Lanyards: Along with a lanyard, Bristol Airport offers a Hidden Disabilities card. We are also able to offer assistance when it comes to boarding the aircraft.
We know that queuing can be problematic for people with autism, so those families will be given access to the security Fast Track facility. I hope you get some answers. This is where Manchester Airport has really helped matters by providing videos walking through the airport, however you can create pictures and documents to help envisage the journey through the airport and prepare your child for the different noises and sights they might see. Gatwick also has security assistance lanes through border control to help families landing at home. Birmingham Airport Autism Friendly Award. Our security scanners use millimetre waves — radio waves that have a power output much lower than portable personal devices like mobile phones. Its Special Assistance service can circumvent some of the queueing.